Account Deletion Policy & Instructions

We respect your privacy and your right to control your data. This document explains how to permanently delete your UptimeMonitor account and what happens to your data.

Important Notice

Account deletion is permanent and cannot be undone. However, your account will not be deleted immediately:

Grace Period Policy

Paid Accounts: Deletion occurs at the end of your current billing cycle (no new charges will be made)

Free/Trial Accounts: Deletion occurs after a 7-day grace period

Your monitors will continue running during the grace period

You can cancel the deletion at any time before the scheduled date

What Will Be Deleted

Once the deletion date is reached, the following will be permanently removed:

All your monitors and monitoring data will be permanently deleted

All incident history and reports will be removed

All notification settings and integrations will be disconnected

Your subscription will be cancelled

All team members associated with your organization will lose access

This action cannot be reversed or recovered

How to Delete Your Account

Open Account Dashboard

Click on your profile icon in the top right corner of the dashboard to open the Account Dashboard modal.

Navigate to Security Settings

In the Account Dashboard, ensure you're on the Personal tab, then click on Security in the left sidebar.

Locate the Danger Zone

Scroll to the bottom of the Security page to find the Danger Zone section.

Click "Delete My Account"

Click the red "Delete My Account" button to begin the deletion process.

Confirm Deletion

A confirmation modal will appear. To proceed, you must:

Review the scheduled deletion date (based on your account type)

Type your email address exactly as it appears in the system

Check the box confirming you understand the action is permanent

For Organization Accounts: If your organization has multiple members, you must also check an additional confirmation acknowledging that all team members will lose access

Click the final "Schedule Deletion for [DATE]" button

Deletion Scheduled

Your account deletion will be scheduled. You will:

Receive a confirmation email with the scheduled deletion date

See a banner in your dashboard with a countdown

Continue to have access to your monitors until the deletion date

Be able to cancel the deletion at any time before the scheduled date

What Data Gets Deleted

When your scheduled deletion date is reached, the following data is permanently removed within 30 days:

Personal Information: Your name, email address, and profile data
Monitoring Data: All monitors, uptime statistics, and performance metrics
Incident Records: Complete incident history and reports
Billing Information: Payment methods and subscription history
Organization Data: If you're the owner, all organization members and settings

Data Retention & Compliance

GDPR Compliance

In accordance with the General Data Protection Regulation (GDPR), we ensure your right to erasure ("right to be forgotten"). Your personal data is deleted within 30 days of the scheduled deletion date, except where we have a legal obligation to retain certain information for tax, legal, or regulatory purposes.

Legal Retention

We may retain anonymized transaction records and invoices for up to 7 years as required by financial regulations. This data cannot be linked back to your identity.

Backup Systems

While your data is deleted from active systems on the scheduled deletion date, it may persist in encrypted backup systems for up to 90 days as part of our disaster recovery procedures. These backups are automatically purged on a rolling basis.

Grace Period & Cancellation

During the Grace Period

While your account is scheduled for deletion:

You CAN:

Your monitors will continue to run

You will continue to receive notifications

You can access all your historical data

You can export your data

You CANNOT:

You cannot add new monitors

No new billing charges will be made (for paid accounts)

How to Cancel Deletion

If you change your mind before the scheduled deletion date:

You will see a prominent banner with a countdown

Click the "Cancel Deletion" button

Your account will be restored to normal operation

For paid accounts, billing will resume on the next cycle

Email Reminders

You will receive email reminders at:

Day 7 (or when deletion is scheduled)

Day 3 before deletion

Day 1 (final reminder)

Day 0 (account deleted confirmation)

Organization Accounts

Additional Approval Required

If your organization has multiple team members, deleting your account will:

Remove access for all team members

Delete all organization data and settings

Cancel the organization subscription

Require an additional confirmation checkbox

Recommendation

For organization accounts with multiple members, we recommend:

Exporting all critical data before deletion

Notifying all team members of the pending deletion

Transferring ownership if you want the organization to continue

Reviewing all integrations that will be disconnected

Common Questions

Q: Can I recover my account after deletion?

A: No, deletion is permanent. However, during the grace period, you can cancel the deletion at any time.

Q: Will I receive a refund for unused time?

A: No, paid accounts continue service until the end of the current billing cycle with no additional charges.

Q: What happens to my team members?

A: All team members will lose access on the scheduled deletion date. They will receive notification emails.

Q: Can I export my data before deletion?

A: Yes, we recommend exporting all data during the grace period. Data export features are available in the dashboard.

Q: Is immediate deletion available?

A: No, all accounts go through a grace period to prevent accidental deletions.

Need Help?

If you're experiencing issues deleting your account or have questions about the process, please contact our support team:

Email: [email protected]

We typically respond within 24 hours during business days.

Not Ready to Delete?

If you're not sure about permanently deleting your account, consider these alternatives:

Pause Monitors

Temporarily disable monitoring without losing your data. You can resume at any time.

Downgrade Plan

Switch to a lower-tier plan or our free tier to reduce costs while keeping your data.

Export Data

Download your monitoring data and reports before making a final decision.

Contact Support

Reach out to our team to discuss your concerns or explore other options.

Compliance & Privacy

This deletion policy complies with:

GDPR (General Data Protection Regulation)

Facebook Platform Policy

CCPA (California Consumer Privacy Act)

Apple App Store Requirements

For more information about how we handle your data, please see our Privacy Policy and Terms of Service.